Registering online is quick and easy!
Contact us regarding warranty information:
1 Warranty does not affect Consumer Guarantees
| a. |
The Goods and Services supplied by Redx Technology Australia Pty Ltd (“Redx”) are subject to the Consumer Guarantees contained in the Australian Consumer Law 2010 (”ACL”) with Redx as the Supplier and the End-User as the Consumer if the Goods and Services are those ordinarily supplied for personal, domestic or household use or are otherwise for a Price of less than $40,000. |
| b. |
Nothing in these Warranty Terms shall limit, modify or reduce the rights of the End-User consumers or the obligations of Redx under the ACL. |
| c. |
The rights of the End-User consumer and the obligations of Redx provided for in these Warranty Terms are in addition to those under the ACL. |
2 Application
Redx gives the following Standard Warranties against defects set out in these Terms. These Warranties are applicable only for Australia and New Zealand for the following energy storage systems:RX-2505AC, RX-2505PU, RX-2505PW, RX-5000AC, RX-5000HY, RX-7000HY, RX-7000Plus (RX-7006Plus, RX-7010Plus and RX-7013Plus), RX-5000Plus (RX-5006Plus, RX-5010Plus and RX-5013Plus), RX-0050, RX-0050B.
If the product is not included in the list above, kindly consult the sales contract for warranty details.
3 Standard Warranty
Redx warrants that:
|
a.
|
Subject to the Exclusions and Limitations below the storage system will be free from defects in materials and workmanship for a period of Ten (10) years from the date of installation of the RX-2505AC; RX-2505PU; RX-2505PW; but no more than Eleven (11) years from the manufacturing date of RX-2505AC; RX-2505PU; RX-2505PW; (whichever comes first). Subject to the Exclusions and Limitations below the storage system will be free from defects in materials and workmanship for a period of Ten (10) years from the date of installation of RX-5000AC; RX-5000HY; RX-7000HY; 7000Plus but no more than Eleven (11) years from the manufacturing date of RX-5000AC; RX-5000HY; RX-7000HY; RX-7000Plus (whichever comes first). |
| b. |
These warranties are applicable only for Australia and New Zealand for the following energy storage systems:
RX-2505AC | RX-2505PU | RX-2505PW
Redx warrants, on the terms and conditions set out below, that:
The storage system will be free from defects in materials and workmanship of ten (10) years with 70% usable capacity or 4500 full cycles from the date of purchase of the relevant storage system or the date of installation if date of purchase was earlier, but no more than eleven (11) years from the manufacturing date of that storage system (whichever comes first).
The end user must provide the valid purchase invoice to verify the date of purchase. If the end user fails to provide the valid purchasing invoice or fails to register online (Within 60 months of purchase date) , the standard warranty period for the listed products will be 60 months (5 years) from the date of production from Redx Technology Australia Pty Ltd.
Device warranty consists of 10 years on site warranty from the date of purchase invoice or the date of installation if date of purchase was earlier.
|
| c. |
RX-5000AC | RX-5000HY | RX-7000HY | RX-5006Plus | 7006Plus | 5010Plus | 7010Plus | 5013Plus | 7013Plus | RX-0050 | RX-0050B
Redx warrants, on the terms and conditions set out below, that:
The storage system will be free from defects in materials and workmanship of ten (10) years with 70% usable capacity or 5000 full cycle from the date of purchase of the relevant storage system or the date of installation if date of purchase was earlier, but no more than eleven (11) years from the manufacturing date of that storage system (whichever comes first).
The end user must provide the valid purchase invoice to verify the date of purchase. If the end user fails to provide the valid purchasing invoice or fails to register online (Within 60 months of purchase date) , the standard warranty period for the listed products will be 60 months (5 years) from the date of production from Redx Technology Australia Pty Ltd.
Device warranty consists of 10 years on site warranty from the date of purchase invoice or the date of installation if date of purchase was earlier.
|
| d. |
The warranty covers the battery within an operating temperature range of -10°C to 50°C and guarantees aminimum cumulative energy throughput equivalent to 2.8 MWh per kWh of usable battery capacity. |
| e. |
All Redx authorised Dealers and Distributors are required to complete a Redx Warranty Card in the event of a claim. |
4 Non Transferrable
| a. |
Redx’s standard and extended warranties are only provided to the original purchaser of the storage system and accessory from Redx (purchaser ), or where the purchaser is a distributor, solar retailer or clean energy council accredited electrician (installer), who on-supplies the storage system and accessory to another party, to that other-party (end-user). |
| b. |
Subject to the above, Redx’s standard and extended warranties are not otherwise transferable. |
5 Exclusions
Redx will not be obligated to fulfill on a warranty claim , if all or any of the following is true:
All Redx authorized dealers and distributors are required to lodge a Redx warranty claim in the event of a claim, at which point Redx will either (a) replace or repair any products or parts of the product during the warranty period or (b) the original cost of the storage unit, proven defective in design or manufacturing, will be refunded.
Redx will not be obligated to fulfill on a warranty claim, if all or any of the following is true:
| 1. |
Product is modified, the design is changed, or parts are replaced by an unauthorized party not pre-approved by Redx to specifically do so |
| 2. |
Modifications, changes, or attempted repairs are made or serial numbers/seals/certification marks are erased by an unauthorized technician not pre – approved by Redx to specifically do so. |
| 3. |
The fault is the result of improper installation. operation, commissioning, or transport; failure to heed the safety rules, operating instructions, and installation standards; failure to observe the applicable safety regulations (VOE standards, etc.). |
| 4. |
The product has been improperly stored or was damaged while in possession of the dealer or end user. |
| 5. |
A claim to cover transportation damage or scratches caused by shipping company must be filed with insurance company when containers are unloaded, and enough evidence is gathered to support the claim. |
| 6. |
Failure to observe and follow guidelines in the user manual, installation guide, and maintenance regulations. |
| 7. |
Insufficient ventilation of the device. |
| 8. |
Sub – standard maintenance and service procedures. |
| 9. |
Force majeure (e.g., lightning, overvoltage, storm. fire). |
| 10. |
The fault has been caused by another component in the warranty holder’s photovoltaic system. |
| 11. |
The product is used as the component of a product expressly warranted by another manufacturer. |
| 12. |
The product’s original identification (trademark, serial number(s), etc.) markings have been defaced, altered, or removed. |
| 13. |
A Redx product is disassembled and rebuilt outside of the replacement process. |
| 14. |
The damage does not impair the function of the Redx storage system (“cosmetic flaws”). |
| 15. |
The product was installed outside of Australia. |
| 16. |
The full purchase price of the warranty product has still not been paid to Redx. |
| 17. |
Any consequential losses that are attributable to the product losing power whether by product malfunction, installation error, or misuse. |
| 18. |
This warranty guarantees that the energy storage device will retain at least 70% of its original capacity for a period of ten (10) years from the date of the first activation. |
| 19 |
The product is installed under direct sunlight. |
6 Limitation of Liability
| a. |
Redx shall not be liable for any;
| (i) |
consequential or indirect loss arising from any fault; or |
| (ii) |
loss of profits or business interruption |
caused by any fault.
|
| b. |
To the extent permitted by law, the liability of Redx under this warranty shall be limited to the:
| (i) |
repair or replacement of the Goods with refurbished Goods of the same model and specifications and of no greater age than the Goods originally supplied; and |
| (ii) |
the re-doing or reinstatement of any Services; |
|
| c. |
If Redx is reasonably unable to provide b(i) and (ii) above, it may pay the cost of those remedies to the End User and such payment shall be a full and final discharge of this warranty in relation to the fault which is the subject of the End-User’s claim |
7 Warranty Claim Process
In the event of a fault, the end user should contact the Installer from whom the product was purchased to arrange preliminary troubleshooting and who will contact Redx if necessary. If the product is suspected to be faulty, the end user or the Installer should lodge a warranty claim (Claimant) with the supporting documents via an online warranty claim(redx.com.au) and contact details set out below:
| a. |
All the information requested in the warranty claim form. |
| b. |
Copy of the invoice, receipt, commission report or any other document which provides proof of purchase of the unit. |
| c. |
Details of how we can contact you. |
8 Redx Reimbursement Policy
Redx offers a service reimbursement to installers who replace products covered by our warranty terms confirmed defective after testing and inspection. The standard service reimbursement (excluding GST) compensates for average on-site time, travel, and expenses as follows:
| a. |
RX-2505AC/RX-2505PU/RX-2505PW All-in-one BESS |
| b. |
RX-5000AC Inverter |
| c. |
RX-5000HY/7000HY Inverter |
| d. |
RX-7000Plus Inverter |
| e. |
RX-0050 / RX-0050B Battery modules |
$250 for a site visit to replace defective inverter or battery
Service reimbursement is effective from 01/07/2024
Attention: Please ensure to submit service reimbursement claims within 60 days of warranty case approval. Late submissions may be declined if the submission date is outside this period.
Payer Information:
Redx Technology Australia Pty. Ltd.
Address: 28 Warehouse Cct, Yatala Qld 4207
ABN: 76 614 340 546
Tel: +61 07 5672 9983
Email: [email protected]
Service reimbursement claimants must ensure that replaced faulty parts are ready for pickup at their warehouse or office and return all parts in good condition. Parts left at end-user premises may incur additional charges. Redx may invoice for missing or damaged parts at retail price.
For service reimbursement exceeding our standard policy amount, obtain prior approval from Redx and contact our customer service team before commencing work. Failure to secure pre-authorization may result in denial of the reimbursement request.
Redx Warranty Terms are subject to change without notice.
